Orders

  • Real Time Order Support

    For quickest resolution, when you need to make any changes to the order, tap on the arrow in the upper right corner of the orders screen. In...

  • Changing Pickup Time

    Take special note of the date and time listed - most orders will be for immediate pickup, but pre-orders will also come through in the same ...

  • Temporarily Increasing Prep Times For All Incoming Orders

    If your restaurant is too busy to fulfill orders at their requested time, use the Prep-Time slider at the bottom of the screen to temporaril...

  • Emergency or Temporary Closures, and Hours Updates

    The Temporary Closures tab allows you to view all closure dates and hours, as well as create a new temporary closure for your restaurant. If...

  • Cancelled Orders

    To ensure visibility and reduce food waste, cancelled orders require restaurant confirmation. Like a new order, a cancelled order will move ...

  • Pickup vs. Delivery

    Caviar restaurants offer diners a choice between delivery and self-pickup. Here are the differences between the two order types: Delivery O...

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